Section 1: Data Privacy Policy We strive to provide you with the best customer service, including the protection of your personal information and data. pacificfuture.store, owned by Pacific Future Limited and operated by Star Q Technology Limited (also referred to as " Star Q Technology Limited ", "Company", "we", “us” or “our” in this article) is committed to protecting your personal privacy. The Company only uses the collected information for legal purposes. Please note that your use of the website is governed by this data privacy policy (the “Privacy Policy”) and the Terms and Conditions about the website usage. The Privacy Policy explains the information collected by the Company on the website, the use and/or sharing of the collected information, and the maintenance of the information. By using this website, you are deemed to agree to the relevant provisions of this Privacy Policy. If you do not agree to any of the terms of this Privacy Policy, you will not be allowed to use this website and you should cease any use of this website. Please note that this Privacy Policy only applies to the relevant information collected on this website and does not apply to any information collected or obtained through other means or from other sources. This Privacy Policy supports that the information you provide to us is secure. As an illustration, the following will explain the details of the information you need to provide and how the information is used. Without your explicit consent, sensitive information about you will not be collected. The Company will make reasonable efforts to ensure the information you provided to us is accurate and complete. It remains your responsible to provide information that is accurate and complete and to provide all changes, when upon an update will be processed. We will not be responsible for relying on any inaccurate or incomplete information received from you. If you want to view and/or correct the personally identifiable information you provided to us online, please contact us via email cs@starq.tech or online messages . We will do our best to respond to such requests as soon as practicable but in any event within 30 days. Where we are unable to meet this timeline, we will use reasonable endeavour to provide an update you with the soonest practicable time within which we can provide the information or make the correction. 2. Personally identifiable information collected by the Company The Company will collect personally identifiable information ("PII") voluntarily provided by you at the time of registration, or collect it based on your express request for information or services. The Company may also collect your IP (Internet Protocol) address to diagnose problems and manage this website through the Company's server. The IP address refers to the number assigned to your computer when using the internet. Your IP address will also be used to identify you during your use of the website and collect demographic data. During your use of the website and/or time of registration, the Company may ask you to provide an email address. In addition, in order to purchase products online, the Company may ask you to provide some or all of the following PII: name, mailing address, email address, gender, date of birth, phone number and payment mechanism details (such as payment details). 3. Use and sharing of PII All PII are retained in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and its subsidiary legislations and regulations, as amended from time to time (the “Applicable Laws”). The Company uses PII to provide you with corresponding services and relevant information about Star Q Technology Limited, and to conduct its own publicity, promotion and marketing. Except as otherwise provided in this Privacy Policy , the Company will never sell or disclose any PII to any other organization (organizations outside of our group company). Without your consent, the Company will never sell or lease your PII to anyone else for marketing purposes. However, the Company may disclose your PII to the Company's agents and contractors to assist the Company in using your information for the purposes specified in this Privacy Policy. For example, the Company may choose a third party for marketing or customer services assistance or customer support assistance, or the Company may disclose relevant information to credit card operators to process payment related matters. For convenient transaction services, our third-party online payment system will collect and record your first payment information and send it to the bank with an SSL encryption device for your future transaction transfer. Please note that Star Q Technology Limited never stores and uses any of your information (including credit card information) on our servers. If you want Star Q Technology Limited to notify our third-party online payment system to remove your credit card record, please email cs@starq.tech or contact our online customer service, and we will notify our third-party credit card operator to remove such information. The Company also reserves the right to disclose PII for the following purposes:(a) Disclosure for purposes events, marketing, payment processing services, customer services or customer support services with other parties, (b) Disclosure in accordance with Applicable Laws, (c) Disclosure in accordance with government requirements (or any type of legal agency, government agency or similar government agency, local authority or Internet protection agency), (d) Disclosure in accordance with valid statutory procedures or procedures, (e) Disclosure to detect, prevent, investigate or otherwise address any actual or suspected fraud, harmful or illegal activity, security, or technical issues, and (f) Disclosure to protect the rights or property of the Company, this website and/or other users of this website as required or permitted by the Applicable Law. By submitting PII to the Company, you are deemed to agree that the Company has used your data in the manner specified in this Privacy Policy, and the Company is not responsible for the use of relevant data by third parties that receive and process your data. 4. Cookies (Information Recording Program) The Company uses cookie technology to store data on your computer through your browser. Because cookies allow website publishers to take useful measures (such as confirming whether a computer or its user has previously visited the website), many websites use cookies to record information. Usually you can change your browser settings to prevent the use of cookies, but if you make changes, it may cause the service or website to not function properly. The information stored in the cookie is used to identify you. This can assist the Company to provide more effective services and track visitors' access patterns to the website. In addition, when posting advertisements to this website (if any), third-party advertisers or ad service providers may set or recognize unique cookies on your browser. The use of cookies by third-party advertisers or ad service providers is not subject to this Privacy Policy but is subject to their respective privacy terms. Please note that the use of this website may not be used for or directed at minors under the age of 18. The Company also uses Google Analytics and Google Analytics advertising functions to collect user data and conduct remarketing activities. If you want to stop the tracking activities of Google Analytics, you can install the Google Analytics Opt-Out Browser plug-in in your current web browser. 5. Email Please note that the Company may send you messages for the following purposes: • Used as an integral part of the service. For example, the Company sends you (or may send you) messages under certain circumstances as follows: • After registration, you will be notified of your account details. • Notify you of the Company's service-related information (especially the service you haven't used or the service you haven't used for a period of time), • Send the information or sales invoices you request, • For newsletters, • Use as promotional, such as events, programs, shopping offers, and • Provide you with related services of Star Q Technology Limited. However, for marketing or promotional emails, the Company provides you with the option to unsubscribe. 6. Security and retention The Company will put in place reasonable security arrangements to adequately protect and secure your PII in accordance with our internal security policies and the Applicable Laws. These include putting in place reasonable measures to prevent any unauthorized or accidental access, collection, use, disclosure, copying, modification, leakage, loss, damage, erasure, or alteration of your PII. However, we will not be responsible or liable for any unauthorized or accidental access, collection, use, disclosure, copying, modification, leakage, loss, damage, erasure, or alteration of PII by third parties or unauthorised parties which is attributable to factors beyond our control. When PII in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such PII is either destroyed or anonymised. If any PII is transferred out of Hong Kong, we will comply with the Applicable Laws in doing so. This includes: (i) obtaining your consent, unless an exception exists under the Applicable Laws or any other laws, and (ii) taking reasonable steps to ascertain whether the foreign recipient of the PII is bound to comply with standards of protection that are at least comparable to the Applicable Laws. Regarding the information transmitted between this website and/or users, although the Company will take preventive measures to protect it, it may not be able to prevent unauthorized access to such information by third parties and may not be able to prevent any flaw, negligence or theft during information transmission which may cause the leakage of such information. The user agrees that there are such risks when communicating with this website. We do not guarantee the security of PII that you provide on third-party websites. As part of our ongoing efforts to provide value to you, we may choose various third-party websites or applications to link to, and frame within our website and services. Your acceptance and use of the third-party service provider’s platform and/or services shall be subject to terms and conditions as may be agreed between you and the third-party service provider and at your own risk. 7. Protection of minors We do not knowingly collect personal information of minors, nor do we recommend that minors use our services. Unless permitted by local law and the guardian agrees, minors should not register an account or send us personal information such as their name, address, phone number, and mailing address. If we accidentally collect information about minors, we will delete it as soon as we know it. If you think we may improperly hold information from or about minors, please contact us. 8. Scope of application This Privacy Policy only applies to this website, and you are responsible for all risks of browsing or using other websites. Our webpage may contain connection points to other websites and webpages. Whenever you activate any of these connection URLs, such as clicking on the connection section of any advertiser, you have already left our website; and any personal information or any other information provided to any other group after leaving our website is not within the control of our Company. 9. Others • Nothing in this Privacy Policy shall limit your rights under the Applicable Laws. • If there is any discrepancy between the Chinese (if any) and English versions of this Privacy Policy, the English version shall prevail. • This Privacy Policy and your use of our website is governed by the laws of the Hong Kong Special Administrative Region and is interpreted in accordance with the laws of the Hong Kong Special Administrative Region. You agree with the Company to irrevocably submit any disputes to the non-exclusive jurisdiction of the Hong Kong courts. • The provisions of this Privacy Policy shall be severable, and if any provision, or part-provision shall be held or declared to be illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall not affect any other provision, or part-provision, of this Privacy Policy, and the remainder of this Privacy Policy shall continue in full force and effect as though such illegal, invalid, or unenforceable provision, or part-provision, had not been contained in this Privacy Policy. • The Company reserves the right to revise the security and this Privacy Policy and the Terms and Conditions about the website usage at any time, so it is recommended that you check this page regularly to ensure that you have a clear understanding of the latest content of the relevant policies. Section 2. Disclaimer The following clauses are drawn up according to industry practices. If there is any discrepancy between the Chinese (if any) and English versions, the English version shall prevail. 1. Acceptance of Terms and Conditions The legal document you are reading is an agreement between our Company and you (referred to as "you", "your", "customer" or “user” in this article) (the “Agreement” or “Terms and Conditions”).Pacific Future Limited is the owner of this website. Star Q Technology Limited (referred to as " Star Q Technology Limited ", "the Company", “we”, "us" or “our” in this article) and is the operator of this website. Please read this Agreement carefully. Browsing, accessing or using this website, using any facilities or enjoying any service through this website, and trading through this website are deemed to be your agreement to all the following Terms and Conditions. This Agreement is signed between you and our Company. The Company reserves the right to change the following Terms and Conditions at any time without notice. In case of any dispute, the Company's decision will be final and conclusive. You are obliged to read these Terms and Conditions each time you place an order. Changes to these Terms and Conditions will be announced online. If you do not wish to be bound by the new Terms and Conditions, you can terminate this Agreement by notifying the Company in writing (you can email cs@starq.tech or sending a letter to the Company) but continuing to enjoy the service or using the website or coupons will be deemed as accepting the new Terms and Conditions. 2. Accounts and Passwords 2.1 Why to register: You can usually use some functions of the website or enjoy most of the services without registering. But to make a purchase from this website, you must first register. The reason is to facilitate the Company to quickly print your order, view your purchase history and modify your preferences. We reserve the right to refuse registration or cancel existing registrations at any time. 2.2 How to register: To register, you need to provide us with your name, email address, payment details and possibly some other personal information. Please refer to our Privacy Policy for more details. 2.3 Online Account: When making purchases or conducting other activities using your online account on our website, you warrant that you are the owner of such online account. All activities that occur under your online account, whether or not conducted by you, shall be deemed to be activities conducted by you, or with your due authorisation. 2.4 Password: You must keep your account password properly. If any third party knows your password, makes unauthorized use of your e-mail address, or violates relevant security regulations, please notify the Company immediately once you know it. You agree that the disclosure of your username or password to any third party will act as your agent for enjoying the service, using the website and/or conducting transactions through the service and the website. Please note that you will be fully responsible for all actions caused by improper password storage. 3. User privacy 3.1 Star Q Technology Limited is committed to protecting your personal privacy. The Company only uses the collected information for legal purposes. The Company’s Privacy Policy covers the use of any information provided by the customer and the use of the Company’s services, which means that the customer agrees to the Company’s collection, storage and use of the customer’s information in accordance with the Privacy Policy and is bound by the Privacy Policy. Please refer to our Privacy Policy for more details. The Privacy Policy is incorporated into this Agreement and is regarded as an integral part of this Agreement. 3.2 The Company does not guarantee the confidentiality of any personal or other information and data transmitted through this website (and accepts no responsibility for this). The Company’s current practice is to take reasonable measures to maintain confidentiality. 4. User Management The user agrees that all activities of the user on this website shall comply with Hong Kong laws, regulations and rules, and strictly abide by the following terms: 4.1 Do not use this website to engage in illegal activities, 4.2 Do not interfere with network services and abide by the relevant practices of network services, 4.3 Do not send or receive any threatening or severely offensive content with unhealthy, obscene or coercive symbols, send or receive content that is profane or defamatory to any individual, send or receive contempt of court or infringement of confidentiality, copyright, or personality rights, publication or privacy rights or any other third-party rights, 4.4 Do not publish comments, advertisements and meaningless texts that involve malicious competition. If the user has the above behavior, this website has full discretion to suspend the user's account and mask inappropriate remarks. If a user posts any remark that violates the applicable laws on this website, the system records of this website can be used as evidence that the user violates the law; 4.5 Send or receive any content that can cause technical harm (including computer viruses, logic bombs, Trojan horse programs, worms, harmful components, damaged data or other malicious software or harmful data). 5. Commodities In addition to the price listed on the product page of the website, there may be discounts according to arrangements such as promotional activities and membership levels. The price of the product purchased by the user is subject to the final price of the payment interface, and the user has been fully understood and recognized the price of the products before payment. If the goods ordered by the user are out of stock, the user has the right to cancel the order. The Company can also cancel the order in whole or in part and return the prepaid money (without interest) to the user. The Company is not responsible for the legal obligations and responsibilities from the failure to complete the transaction due to product shortage. In addition, products marked as “for use outside Hong Kong” on the website may not be directly applicable to Hong Kong due to voltage and electric plugs. Such products are only available for purchase by customers outside Hong Kong. If you use them in areas that are not directly applicable, you must bear the consequences by yourself. 6. Limitation of Liability 6.1 If the website system crashes or cannot be used normally due to accidents, third-party reasons, or reasons beyond the reasonable control of the Company, the Company will not be responsible for the failure of online transactions or the loss of relevant information, records, etc. 6.2 All product-related risks are the responsibility of the customer, the factory or the manufacturer. The Company as a retailer will not be liable to pay you compensation for any consequential, indirect, special, punitive, economic, incidental, collateral or financial loss (including any loss of profits, goodwill, bargain or opportunities, or any loss or corruption of data, or any loss or anticipated savings or business, whether caused by negligence or otherwise and whether arising out of or in relation to or in connection with the order or the goods, or any failure to supply or delay in supplying the goods. To the maximum extent permissible by law, the maximum aggregate liabilities of us under any order shall be limited to the value of such paid by you under such order. 6.3 We will make every effort to ensure that the price, information and size of the goods listed on the online store are correct. Once errors or omissions occur, the Company will take reasonable measures to correct them as soon as possible. You warrant that you have not relied on any such descriptions made by or on behalf of us on this website and you agree that we shall have no liability over such descriptions. We reserve the right to change the price of the goods without prior notice. We can decide whether to accept an order based on the inventory supply. Upon the occurrence of any unforeseen event, including computer system virus infection, defects, tampering, unauthorized interference, fraud, technical failure, human omission or any other reason beyond our control, we reserve absolute rights to take any feasible action including event or order cancellation. However, the Company does not promise that the service or website is free of any defects (and errors). If you find any errors or omissions, please inform us via email cs@starq.tech or online customer service. 6.4 The Company does not promise that your enjoyment of the service or the use of the website will not be interfered with, nor does it promise that any information (or messages) transmitted through the service or website will be accurately, reliably and timely. 6.5 The Company does not promise that the service or website will not carry viruses or other content that may adversely affect any technology. 6.6 The Company reserves the right to change, revise, replace, suspend or delete information or offers on the website or as part of the service from time to time without prior notice. In order to repair, maintain or introduce new facilities or services, your use of the website and/or services may be restricted from time to time. The Company will resume the above use as soon as possible. The Company is not responsible for functions that rely on browsers or other third-party software (including but not limited to the RSS interface) to operate. For the avoidance of doubt, the Company may withdraw any information or offers from the website or service at any time. 6.7 We may in this website contain materials produced by third parties or links to other websites. STARQ TECHNOLOGY LIMITED accept no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to Star Q Technology Limited) which are not under Star Q Technology Limited direct control. Star Q Technology Limited reserves the right to require the removal of any link from another website to Star Q Technology Limited which is installed without obtaining the prior written consent of Star Q Technology Limited. 6.8 S Star Q Technology Limited accept no responsibility or liability in respect of import restriction of non-local orders. Responsibility or liability in respect of import restriction of non-local orders should be borne solely by the customer. Star Q Technology Limited reserves the right to claim any damages from import restriction orders. 6.9 We do not accept orders by any person under the age of 18. By making an order, you warrant and represent that you are at least 18 years old. 7. Intellectual Property Rights 7.1 The user acknowledges that all the intellectual property rights of the software and technology used in the service are reserved by Star Q Technology Limited or its legal owner, and the user shall not allow any direct or indirect behaviour to damage the rights and interests of the legal owner. Users are not allowed to use or copy any trademarks related to the service in any way (without the prior written consent of Star Q Technology Limited). 7.2 The user hereby promises and agrees: (a) Pacific Future Limited is the legal owner of the trademark and all its derivatives. (b) Will not use the trademark and any derivatives or other similar names or trademarks. (c) All rights, benefits and goodwill brought by trademarks, or any derivatives thereof, belong exclusively to Pacific Future Limited , and (d) Will not register domain names similar to trademarks and any derivatives thereof, or use any similar names including any visual or homophones or other derivative names. 7.3 Star Q Technology Limited does not make a statement or guarantee that the use of its services by users will not constitute any infringement or abuse under the intellectual property law. 7.4 The user agrees to bear all risks arising from the use of this service. In spite of anything to the contrary, Star Q Technology Limited does not make any guarantee that the service, software or any information on the Internet is free of any computer viruses, and Star Q Technology Limited shall not bear any responsibilities or legal liabilities related to the above. 7.5 The user agrees to be bound by the license agreement related to computer software or technology. Star Q Technology Limited may ask users to agree to and implement the service from time to time, otherwise, Star Q Technology Limited has the right to stop or suspend the service on its own. 7.6 The user hereby grants Star Q Technology Limited, its related companies and Star Q Technology Limited 's agents and subcontractors, a permanent, irrevocable, global, non-exclusive, free, royalty-free, and then franchise and transfer permission to use, process, display, reproduce, store, publish, disseminate, communicate, adapt, translate, modify, operate and/or use any part of the user content for any purpose in any other way. 8. Legal jurisdiction and application 8.1 These terms of use and any disputes or matters arising from or incidental to the use of our services and or this website shall be governed and construed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, unless otherwise stated. Both the user and the Company hereby agree to submit any disputes to the non-exclusive jurisdiction of the Hong Kong courts. 8.2 Force majeure: For the liability caused by the violation of the obligations stipulated in this Agreement, if the Company’s inability to perform the relevant obligations is caused by matters beyond the Company’s control, including fire, rainstorm, flood, casualties, accidents, natural disasters, any laws, orders, declarations, regulations, requirements or regulations of the Hong Kong Special Administrative Region government or any of its agencies, strikes, labor disputes, labor shortages or shortages of skilled workers, shortages of products or raw materials or lack of supply, delays in transportation, or any other, the Company will not be responsible for reasons outside the reasonable control range (whether similar to the aforementioned reasons or not). 8.3 Severability: If any provision of these Terms and Conditions is ruled as illegal, invalid or unenforceable by a court having jurisdiction, those provisions will be deemed to have been divided, but the remaining provisions should still be effective. 9. Replacement Guarantee 9.1 All products cannot be refunded, returned, exchanged or cancelled, other than in specific or special circumstances as determined by Star Q Technology Limited from time to time. 9.2 Except for certain Products as otherwise specified on the website, Customers may request for a replacement of the defected product(s) within seven days from receipt of the Products, as confirmed by delivery receipt, provided that Star Q Technology Limited confirmed, after inspection or examination that it is satisfied that there is some factory defects in the Product. Any replacement shall be of the same model of the Products (). 9.3 Customers must contact and send the products to STAR Q TECHNOLOGY LIMITED to arrange for inspection or examination; whose decision shall be final and conclusive. Customer acknowledges that Star Q Technology Limited acts as a retailer, all guarantee content and processes are the responsibility of and shall be determined by the brand. 9.3 Each product can only be returned and exchanged once. 9.4 If the Product(s) to be replaced are not available, the will be provided with another Product(s) of the same value or credit Customer may choose to wait for the stock or where the Products is no longer available the Customer may choose to receive another good with the same value or credit as a replacement. 9.5 When replacing goods, the customer must present a valid invoice or, receipt. The product to be returned may be required to be inspected by authorized dealer to confirm that product has indeed failed to meet the manufacturer’s standards. In such case, Star Q Technology Limited has the right to request customers to directly send product to authorized dealer’s service centre for inspection. The goods must be packaged intact without any damage or scratches; and the serial number of the goods (if any) must match the information on the invoice 9.6 If the product is requested to be returned due to price fluctuations in the market, limited-time preferential price changes, or/and software problems, this return guarantee does not apply. 9.7 When returning a product, the customer must also return the gift that was included in the purchase, otherwise we will need to deduct the value of the gift. 9.8 This replacement guarantee does not apply to: (a) Goods damaged by accident, negligence, or improper use of the customer. (b) Screens with dust, bright spots/light spots/dead spots or uneven backlight of the electronic ink screen. (c) Random accessories (d) Goods for which there is no relevant invoice or/and receipt (e) Registered software products. (f) Products that have been registered for maintenance. 9.9 When customers find the size of the ordered product does not fit for their need , (a) before dispatch of products, we can replace the customers with other product model or brand at our discretion; (b) after delivery and the product packaging has not been opened, we can replace the customers with other product model or brand at our discretion. Customers however need to pay the price difference, shipping fee and 30% of the product selling price as the administrative fee and handling fee; (c) after delivery and the product packaging has been opened, no replacement shall be provided. 10. Refund 10.1 Except for the replacement guarantees mentioned above, all sold goods are non-refundable. 10.2 Except for special circumstances, refunds are returned in the form of points, and the returned points are calculated in accordance with the amount actually paid when the customer places the order. 10.3 The product is subject to price volatility, and the selling price is determined at the moment the order is issued, and therefore no price difference can be refunded if there are price adjustments or promotions afterwards. 10.4 If customers mistakenly transfer money, the excess amount can only be transferred as points for next purchase. If customers insist on a refund, a $50 administrative fee will be charged each time. It is recommended that customers check carefully before transferring money. 10.5 We do not honour any walk-in returns. 10.6 Refunds for returns will be issued shortly after we receive all the required items and check the returned products. 11. Payment 11.1 To place an order, you must register with us by creating an account on the website. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes. 11.2 Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this website are accurate, there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered, we may, at our sole discretion, decide to cancel your order. If this happens, we will notify you via email. If you have already paid for your order, you will receive a full refund of the paid price in accordance with our returns and refunds policy. 11.3 Under normal circumstances, customers need to complete the payment within 3 days after placing an order, excepting orders of flash sales and limited-time special offers with designated payment completion time. Overdue orders will be cancelled. 11.4 The customer must pay the full payment for the purchase and delivery of the goods before the Company delivers the goods, otherwise, the Company has the right to cancel the delivery. 11.5 If you are connected to any third-party payment platform, any damage or loss caused by or caused by the customer or the third party shall be borne by the customer or the third party. We are not responsible for the content or services provided by the platform. Before confirming the order, please carefully read the terms and conditions and privacy policies of these third-party payment platforms. If the customer clicks to submit an order or pay, it is deemed to agree to abide by the aforementioned terms. 12. Delivery 12.1 Star Q Technology Limited shall not be liable for any loss or damage (including but not limited to loss of profits, income, interest and future business) in connection with the delivery of goods, whether such loss or damage is direct or indirect, whether Star Q Technology Limited knows of the risk of such loss or damage before or after the goods are accepted for delivery. All delivery dates and times are estimated only and Star Q Technology Limited will endeavour to dispatch the goods as soon as possible but will not be liable for any loss or damage arising from any delay or non-delivery. If the customer considers that the provisions of these Terms and Conditions relating to indemnity will not adequately compensate him/her for loss, he/she should take out his/her own insurance. 12.2 When the goods are in-stock, customers need to arrange the shipment within 7 days upon placing the orders (including large appliances); while for out-of-stock cases, customers may need to arrange the shipment within 60 days upon the goods arriving at the warehouse. 12.3 The Company will deliver the products to the delivery address provided by the customer through the Company’s staff or a third-party courier company. When the product is delivered to the delivery address provided by the customer, the customer must receive the product in person (except for the case where the customer has given special instructions to place the goods outside the door or the lobby management office, but the customer must bear the risk of losing the delivered product under any circumstances). If the customer fails to receive the product for any reason, the customer agrees and accepts that the Company has the right to choose to charge an additional fee or cancel the order. 12.4 Customers are advised to check the content of the parcel immediately after receiving the goods. If there is any suspected omission, please report via cs@starq.tech or online customer service within 48 hours, and provide relevant photos for follow-up. Star Q Technology Limited will not accept any claims beyond this recourse period. 12.5 Any risk in the products shall pass to you upon the physical delivery of the products to the address identified by you in your order, regardless of whether you are the designated recipient of the delivery or not 13. Warranty Terms 13.1 The manufacturer of the products may provide certain warranties for such period and on such terms and conditions as may be stipulated in the warranty card or label or otherwise determined by the manufacturer. Products are covered by a 12-month warranty period, valid from the date of purchase as indicated on the original invoice The warranty . Star Q Technology Limited strive to warranty accuracy but shall not be liable for any loss incurred or suffered by misrepresentation of warranty terms. The warranty will be void if any unauthorized alteration, modification or repair is made to the product or any unapproved parts are used or if the electronic serial number / IMEI number or the warranty label is removed, defaced or altered. 14. Indemnity 14.1 You agree to defend, indemnify, and hold harmless us, our affiliates, officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the website or any breach of these Terms and Conditions. 15. General 15.1 The Company reserves the right to deny users access to the Company's website or any part of it at its sole discretion without notice, and to refuse to provide the Company's services to any user who violates these Terms and Conditions. 15.2 Without our written consent, the customer may not transfer or otherwise deal with all or part of the customer's rights and obligations stipulated in these Terms and Conditions. 15.3 Browsing and/or use of this website is governed by the laws of the Hong Kong Special Administrative Region; and for any disputes caused by the customer's browsing and/or use of this website, the customer agrees to be subject to the non-exclusive jurisdiction of Hong Kong Special Administrative Region. 16. Terms and Conditions of Promotional Code 16.1 The promotional codes, discount codes and coupons provided by the Company are only applicable to one-time purchases through the Star Q Technology Limited website and are subject to these Terms and Conditions. 16.2 Promotional codes are neither refundable nor exchangeable for cash, and the remaining unused amount will be forfeited. 16.3 If the customer's order is cancelled for any reason or is eligible for a refund, the promotional code, coupon code or coupon used in the order will be invalid, and the Company does not need to refund or make any compensation on it. 17. Cross-border Delivery Service By using Star Q Technology Limited 's cross-border delivery service, you agree that the following terms and conditions apply. 17.1 Right of Inspection Customers agree that any government department has the right to open and inspect shipments without prior notice at any time. Star Q Technology Limited shall not be responsible for any loss caused by any delay due to such inspection. 17.2 Transport and Routing The customer acknowledges and agrees to all routings and diversions, including the possibility of deliveries via intermediate stops. 17.3 Customs Clearance The customer appoints Star Q Technology Limited as the sole agent for customs clearance and delivery of goods through customs. Star Q Technology Limited may complete itself or entrust the delivery to the recipient's customs broker or other address either on its own or to a third party or at the request of a person that Star Q Technology Limited reasonably believes to be authorized. Star Q Technology Limited will assist the customer with customs clearance and other formalities, such assistance will be at the customer's own risk and expense. If additional information or documents are required by the customs authorities to confirm the reason for the export/import declaration, including but not limited to: identity documents, address, etc., it is the responsibility of the customer to provide them in a timely manner and at his own expense. In the event of failure to clear the goods due to delayed or incomplete provision of information by the customer, the customer shall be responsible for the relevant liability. 17.4 Shipping, Tariff and Other Charges Star Q Technology Limited 's shipping charges will be calculated according to the higher the actual weight or volumetric weight of the goods and Star Q Technology Limited may re-weigh and re-measure any shipment to confirm its calculation. The customer is always primarily responsible for all charges and, regardless of payment by the recipient or a third party, the customer shall pay to Star Q Technology Limited all freight, tariff (customs duties) and other charges payable by the recipient or third party but not yet paid. 17.5 Return and Exchange Policy Except for the replacement guarantees mentioned above, all sold goods are non-refundable. Except for special circumstances, refunds are returned in the form of points, and the returned points are calculated in accordance with the amount actually paid when the customer places the order. The product is subject to price volatility, and the selling price is determined at the moment the order is issued, and therefore no price difference can be refunded if there are price adjustments or promotions afterwards. 17.6 Limitation of liability for cross-border delivery services All product-related risks are the responsibility of the customer, the factory or the manufacturer. The Company as a retailer will not bear the liability of (including but not limited to) accidental casualties and losses caused by improper use of the product and product damage.